How can we help?

We are dedicated to delivering your orders quickly and efficiently. Depending on your location, we use optimized shipping facilities to provide the best possible service.

Estimated delivery times will be displayed at checkout and may vary depending on availability in your region.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details, allowing you to follow your order every step of the way.

If your tracking shows “Pending” or “Not Found,” please allow a little additional time for the carrier to process and activate the tracking information.

We want you to love your Sergio Scali purchase. If you change your mind, eligible items may be returned within 30 days of delivery for a refund, exchange, or store credit.

Items must be returned unused, in their original condition, with all packaging and accessories included.

For full details and to begin a return or exchange, please visit our Returns & Exchanges page.

Our Duetto Collection is backed by a Lifetime Limited Warranty, reflecting our commitment to lasting quality and craftsmanship. All other Sergio Scali models are covered by a 6-Month Limited Warranty against manufacturing defects.

To maintain warranty coverage, your piece must be used and cared for in accordance with our Product Care Guidelines.

The warranty does not cover normal wear and tear, accidental damage, misuse, or damage resulting from improper care.

Please ensure you select the exact make and model of your device before placing your order.

Compatibility may vary between collections and device generations. If your device is not listed, the selected design is currently not available for that model.

Shop with confidence using our secure and convenient payment options. We accept major credit and debit cards, PayPal, Afterpay, and selected digital payment methods.

Available payment options may vary by country or region and will be displayed at checkout. All transactions are securely processed to help protect your payment information.

Learn about international delivery, duties, taxes and customs.

If you notice an incorrect email address, shipping detail, device model, size, colour, or other order information, please contact us as soon as possible.

We’ll do our best to update your details before your order enters processing. Once an order has been processed or dispatched, changes may no longer be possible.

If your item arrives damaged or with a manufacturing fault, please reply to your order confirmation email or contact us through our website immediately upon delivery, providing your order number and clear photos of the issue.

Our team will review your request and, where applicable, arrange a replacement or repair in accordance with our warranty policy.

Every Sergio Scali order is thoughtfully presented in our signature packaging, with each piece individually placed in a velvet pouch and carefully wrapped in tissue paper, making it beautifully presented and ready for gifting.

To preserve the beauty and longevity of your Sergio Scali piece, handle it with care and avoid prolonged exposure to water, moisture, heat, direct sunlight, oils, perfumes, cosmetics, and harsh chemicals.

Gently clean leather surfaces with a soft, dry cloth and avoid abrasive or chemical-based cleaners. Store your piece in a cool, dry place when not in use.

Proper care will help preserve the leather, hardware, and finish over time and is required to maintain applicable warranty coverage.

Have a discount code? Simply enter it at checkout before completing your payment. Please note that discount codes cannot be applied to completed orders.

If your discount code isn’t working, please check the following:

• Item Eligibility – Some products, including sale or promotional items, may not be eligible for additional discounts.

• Offer Exclusions – Certain codes may apply only to selected products, collections, or order values. Please refer to the terms of the offer.

• One Code Per Order – Only one discount code may be applied per order.

If your code is valid and you’re still experiencing an issue, please contact our Customer Experience Team at care@sergioscali.com before completing your order.

Every piece is crafted from full-grain Italian leather, hand-finished by our artisans. Natural grain, tone and texture vary slightly from piece to piece — that's part of genuine leather, not a flaw.